Communication Policy in the E-Learning Environment
Captain Mama Training & Health Awareness Platform
1. Purpose
This policy aims to ensure respectful, professional, and positive communication between participants, trainers, and the Captain Mama team within the online learning environment. The goal is to maintain a safe, welcoming, and interactive educational space.
2. Official Communication Channels
Participants may contact the platform through the following channels:
* Official Contact Form: 🔗 www.captainmama.org/contact
* Official Email: 📧 info@captainmama.org
Learning Management System (LMS):
* Use internal messaging or discussion boards for training-related inquiries.
* Verified Social Media Accounts:
** Only messages sent through official “Captain Mama” pages will be recognized.
** Note: Messages sent via unofficial or personal accounts will not be considered for administrative purposes.
3. Communication Etiquette
All users are expected to maintain professional and respectful communication at all times:
* Show respect toward trainers and fellow participants.
* Use polite and positive language; avoid offensive or sarcastic remarks.
* Avoid political, religious, or controversial discussions.
* Do not share unrelated links or promotional materials.
* Maintain the confidentiality of others’ personal information.
* Keep discussions relevant to the training topic.
4. Actions for Misconduct
If inappropriate or disrespectful behavior occurs, the following steps will be applied:
* First Reminder: A polite written warning to correct communication style.
* Temporary Restriction: Commenting or participation privileges may be suspended temporarily.
* Permanent Removal: Repeated violations may lead to permanent removal from the platform without refund.
These actions are intended to preserve a safe and respectful learning environment — not to punish, but to promote constructive participation.
5. Platform Commitment
* Respond to all inquiries within 3–5 business days.
* Keep all communication confidential and secure.
* Treat all participants equally and respectfully.
* Foster a supportive and inclusive online learning community.
